As with all businesses in the UK, we are currently working to maintain business as usual, as the impact of Covid-19 begins to be felt across the country. We are endeavouring to maintain our usual high levels of client care and are planning to ensure the continuity of our service as government advice changes.
Some of our staff are now working remotely and we have planned for all of our remaining staff to work remotely, should we be required or advised to close our offices. This means that we will continue to advise clients, both existing and new.
To enable us to continue advising our clients, we have made some changes to the way in which we will work. These are detailed below:
We offer various methods of communication, including telephone, email, secure document exchange and instant chat on our website.
Our general office contact details are:
Carnforth t | 01524 952 900 e | email@example.com
Kendal t | 01539 729786 e| firstname.lastname@example.org
Milnthorpe t | 015395 62263 e | email@example.com
Post & Royal Mail
We do not know how long the Post Office will continue dealing with post in the usual manner, or whether we will be able to receive it at our offices. Please therefore refrain from using the post, wherever possible.
Documents can still be dropped through our letter boxes.
Dropping into our offices
Although we are continuing to work, our offices are now closed to the public, until further notice. If you need to speak to us, please call the office that you wish to deal with, or a direct dial if you slready know this.
Appointments at our offices
In order to reduce the risk of infection, we will not be carrying out face-to-face meetings with clients, until the government’s period of special measures has ended. We will still be able to speak to you on the telephone, email you or arrange an online meeting.
Appointments at your home or business
To ensure the safety of our staff and our clients, we will not be carrying out appointments at your home or business until the period of special measures has come to an end.
Direct bank payments are the best way to send funds to us. If our offices are open, we can also take debit and credit card payments over the telephone.
If our offices are closed, we would ask that you send funds to us by direct bank payment, using the client account details that we provided at the outset of your transaction. Our bank details are also shown on our invoices.
Please avoid sending us a cheque, as we may not be able to bank these, particularly if government guidance is to close our offices.
As with all other businesses, as the number of people generally falling ill increases, our ability to progress transactions may inevitably slow. This is because other firms of solicitors, estate agents and banks may not be able to progress matters as swiftly either, which will have an impact upon transactions that we are dealing with for you. In these situations, we would ask that you bear with us, we will be doing our utmost to move things along for you, as quickly as we can.
We are dedicated to the provision of gold standard legal services to our clients and our team will continue to do what it takes to ensure that your legal transaction is carried out to our usual standards during this difficult time.
David, Justine & Rebecca